|
The list of Frequently Asked Questions is provided here for general guidance
and does not supersede the Terms and Conditions.
Do I have to use the internet?
A. No. You can send us a cheque and receive a CD. You can also send us your inventory
by post on a floppy disc
« Back to questions
How long will it take me to do my inventory?
A. Depends on how much stuff you've got obviously but it will take a few hours
altogether. What we do know is using  is
probably the quickest way to do it
« Back to questions
How will this affect my insurance premium?
If it turns out you are under insured it will be wise to increase your insurance.
Not all insurers, however, have a premium linked to the amount insured.
« Back to questions
Will my insurance company have access to my inventory?
No, unless you give it to them.
« Back to questions
How do I start?
It's best to do a room at a time - is
organised by room. The aim is to avoid missing any items. So, we think the best
approach is to stand in the room and jot down roughly all the things in the room.
Then, using that list as an aide memoir, go to the computer click on that room
(or enter your own room names) and start entering the items and their prices.
If you have a good idea of what is in a room it might be easier to start at the
computer entering items from memory. Then go back to the room and jot down any
items you may have missed.
« Back to questions
How long will it take to download  and
upload my inventory?
Depends a lot on your modem but the files are compressed and encrypted.
Your inventory should upload in less than a minute. The
programme is about 4MB in size and might take between 2 and 10 minutes.
« Back to questions
If I need it, how quickly can I have my inventory back?
We aim to despatch your inventory within two working days.
« Back to questions
Where do you keep my inventory?
It is backed up on to at least three different types of removable media and stored
safely off-site. The identity of the location is obviously kept secret.
« Back to questions
When will I need my password?
When you need to recover your inventory from safe storage.
« Back to questions
What happens if I forget my password?
You will have given us a password reminder to help you remember. But if you forget
that then ……. sorry.
« Back to questions
What happens if someone gets hold of my inventory?
Nothing - it is encrypted and anonymous.
« Back to questions
What happens if I change computers or lose all my data?
Ring us on 01600 775472 with your password ready and we will be able
to provide the details you need to download a fresh copy of
(provided your subs are up-to-date). Make sure you backup your inventory
regularly to a floppy disc. In an emergency we can let you have a copy
from our stored files (assuming you have sent it and your subs are up-to-date)
« Back to questions
Does tell
me the price for each item?
presents
you with a range of prices we have researched for you to choose from or you can
enter your own
« Back to questions
How do I keep the value of my inventory in line with inflation?
You simply click on Receive the RPI - UK only Update in
« Back to questions
How does the Demo version differ from the full version?
The demo version limits the number of items you can enter in your home inventory
to thirty. All the program functions are the same as the full version. Obviously,
with the demo version, you cannot send your inventory to Secure Inventories for
storage. The ability to change the values in line with inflation and the ability
to download updates also do not come with the demo version. On line updates to
the catalogue of household items and secure storage plus inflation updates all
come with the annual subscription.
« Back to questions
Can I incorporate my existing computer inventory into ?
No not at present. There are a lot of different spreadsheet and database programs
to integrate but we are working on it
« Back to questions
My computer is in an upstairs bedroom, how do I do other
rooms?
Probably the best way is to go to the room and make a rough list and then go
to the computer. Or you could go straight to the computer then go back to the
room later to pick out things you have missed. Don't forget cupboards and drawers.
« Back to questions
I know what I paid for an item but I don't know today's
value.
We prompt you with a list of prices we have found. This will help you select
a price but you can enter your own price. Because most policies are 'new for
old' you ought to enter today's replacement cost.
« Back to questions
Can I use my inventory as the basis of an insurance
claim?
Most insurance companies will welcome a detailed inventory or a part of it in
the event of a claim. Some may want quotations to back up the valuations of certain
items.
« Back to questions
Can I use to
decide who gets what when I die?
Yes. Just make a note now in the Notes box and tell your solicitor about .
« Back to questions
What's the difference between the software and the subscription?
The software is the program that lets you build and value your inventory
in detail. Subscription gives you access to on-line updates of ,
safe storage of your inventory away from home and the ability to keep
its value in line with inflation. The first year's subscription is included
with the software at the introductory price of £5.00 (normally
£15.00)
« Back to questions
|
Do
I have to use the internet?
